Meet Our TWFG Services Team

TWFG has been an established insurance company in Pflugerville, TX for over 30 years. TWFG Insurance Services has been proud to be a part of the TWFG brand since our first branch opened in Pflugerville over a decade ago. For us, our clients come before the company – we work for you. We pride ourselves on our customer service, and take care of each client individually based on their specific needs. By working with reputable carriers like Allied Insurance, Progressive, Safeco, and Zurich, we are able to provide coverage solutions for everything from Home & Auto Insurance to Contractors Insurance, and everything in-between. If you contact our offices during business hours, you will never go to voicemail. We are here for you, and if we cannot address your needs immediately, we will have you taken care of within 24 hours. So give us a call today and experience a level of service that you can only get working with a local insurance agency like TWFG Insurance Services.

Marilyn Randazzo

“Before opening my own agency in 2003, I spent a dozen years working as an agent for a single company. I was frustrated that I couldn’t always get my clients competitive rates. They would leave for an insurer with a better price and I understood completely why they would do that.” With ready access to such carriers as Allied, First Connect and Travelers, to name but a few, Marilyn is able to shop for the coverage that best suits her 5,000 clients at the lowest possible insurance prices. And, because TWFG is not obligated to any one provider they can function as a liaison for clients when it comes to disputes with carriers. Marilyn finds that this is a welcome change for new clients who have turned to her because they are upset with their current provider. One of the joys of her job is having the opportunity to teach people about the ins and outs of insurance. ”I had one client tell me they learned more in 30 minutes talking to me than they did in 12 years with their previous insurer.” While TWFG is growing, she likes to maintain the feel of a small, hometown agency. “We don’t shut down the phones at lunch time,” she said, “because that’s often the only time working people can speak to us.” She also likes to stay active in the community, volunteering as a Girl Scout leader and planning a special project for Pflugerville. “I’ve bought some property downtown and am turning some of it into a community garden. Various local groups, such as the Girls Scouts and National Honor Society, will take turns tending the gardens.” TWFG currently has ten on-site employees as well as a number of remote agents in the field, but has run out of space and looks to moving to a larger office, adding more agents as well as a financial planning component. As her needs grow, she will look to local provider Amplify Credit Union for financial support. She first used Amplify to help finance the purchase of another agency in 2012 and has continued to rely on Amplify Credit Union when she needs to finance additional loans for her business. Marilyn’s motivation for growing her business and continuing to provide good service is a simple one: “I like to see people happy.”

Tanna Franco

Tanna is the Branch Manager & CFO with a Personal Lines Insurance License. A graduate of The University of Texas of Dallas, with an MBA, she has an extensive background in Accounting & Business Management. Tanna has led a tenured career in upper level management in several industries including the transporation and medical fields. Serving as CFO, she specializes in the development and growth of small business. Her areas of impact include driving business growth, financial management, resource management and strategy. When she isn’t busy planning she loves gardening, art, and spending time with animals. She is the proud mother of one daughter and happily married with four dogs.

Ron Buffum

Ron began his professional insurance career in 1991, as a Prudential Ordinary Agent. He earned Series 6 and 63 security licenses and specialized in estate planning, mutual funds and life insurance. In 1994 he was hired as an Account Executive for PCA Health Plans of Texas and was instrumental in introducing the HMO concept in the North Texas region. Utilizing a comprehensive network of independent agents and key agencies, PCA grew to be a significant HMO carrier in both the public and private sectors. After Humana’s acquisition of PCA and subsequent closing of the Wichita Falls’ office, Ron took a position of Regional Marketing Director for the Seton Health Plan (SHP) in Austin, Texas. In that capacity he worked in the individual and large group Central Texas HMO markets. In 2002, the SHP Board ceased all commercial marketing efforts and withdrew from commercial lines of insurance. Ron faced a major career decision. He decided to “cross the isle”, leaving the carrier side to become an independent agent. Ron started The Buffum Group in December 2002 headquartered in Round Rock, Texas, specializing in individual/group health and life insurance. In 2009 he was asked to serve as a consultant to develop health coverage for the working uninsured in Texas. The Tex Health Program, utilizing state funds, has evolved into a viable small group insurance product in the Central Texas region. He currently serves on the Tex Health Board of Directors. Present day, Ron serves as the on-site Health & Life agent for the offices of TWFG in Pflugerville. Association Involvement: Ron joined Texoma AHU in 1996. He served in numerous committee positions including: Program Chair, Newsletter Chair and Awards Chair. In 1997, he was elected President, Texoma AHU and served two (2) consecutive terms. During his tenure, Texoma AHU achieved TAHU’s “Small Chapter of the Year”. Upon relocating his family to Austin, Ron became active in the Austin AHU Chapter. In 2003, he served on the TAHU “Day at the Capitol Committee”. Later that year he was elected Austin AHU’s Treasurer and joined the Austin AHU Executive Committee. In the Summer of 2003, Ron was appointed as the TAHU GRIP Chair. Implementing the Board’s decision to emphasize TAHUPAC, he increased TAHUPAC revenue to historically high levels. In addition, Ron served on the TAHU Legislative Council and was a member of the Legislative Day 2004 Steering Committee. In the Spring of 2004, President Elect Linda New asked Ron to serve as 2004-2005 Director of Legislative Affairs, a.k.a. State Legislative Chair. Ron aggressively assembled his TAHU Legislative Council. Since inception, the Lege Council has set new standards of excellence. TAHUPAC fund raising set new records and communication between NAHU and the local chapters was streamlined. Capitol Conference 2005 and Day at the Capitol 2005 were great successes. As State Lege Chair, Ron was actively involved in NAHU Region VI legislative activities compiling detailed monthly regional reports and participating in regional conference calls. During 2004-2005 Ron also served on the TAHUPAC Board as it made decisions effecting fifty-four state races. In 2005, he was elected TAHU 2nd Vice President, where he was responsible for: Membership, Retention and Chapter Support. In this capacity he traveled to: Austin, Dallas, East Texas, Houston, Panhandle, Texoma and the Valley. In 2006, Ron was elected TAHU First V.P. and he assumed responsibility for: Media, the TAHU Website and Sysop. He led the development of a total redesign of the TAHU website. Additionally he accomplished specific projects, such as the search and acquisition of TAHU’s first legal consultant. In 2007-2008 he served as President Elect and was responsible for directing an innovative move to relocate the TAHU convention to El Paso, Texas. After a successful convention, he assumed the duties of TAHU President 2008-2009 and is currently in his third year as a TAHU Trustee. In addition, when Austin AHU’s President Elect was suddenly relocated by their employer, the AAHU Board of Directors turned to Ron and asked him to serve as AAHU Chapter President 2011-2012. He willingly assumed those duties to stabilize and maintain consistency in AAHU leadership. While serving as President, AAHU was recognized for Volunteer Service and Large Chapter Membership Growth. Personal: Ron has been active as a civic and political leader. He has served on numerous boards: Rotary, YMCA, United Way and N. TX. Rehab Center. He was elected to the Wichita Falls City Council in 1986 and 1988 and in 1990 he ran for Mayor of Wichita Falls. In 1998 Ron won the Republican Primary for State Representative District 69. After moving to Round Rock, Texas, Ron was elected to the Forest Ridge POA Board in 2001 and served as Secretary until 2004. He has served as Board President of the Round Rock Volunteer Center. In 2009 he was re-elected to the Forest Ridge POA Board and currently serves as President. In 2012 the newly formed Cedar Ridge High School PTSA (CRHS PTSA) was searching for a person to serve as President. Ron was asked and elected President of the CRHS PTSA. In this capacity he chairs the forty member Executive Committee, serving and supporting 2,800 students and 225 staff members. Ron’s achievements have been recognized by both NAHU and TAHU. He has received NAHU’s Distinguished Service Award (2008) and a Presidential Citation Award. During his TAHU Presidency, TAHU achieved the NAHU Landmark Award. Last Spring, Ron was the recipient of The Hollis Roberson Award, TAHU’s most prestigious award. His home Chapter, presented him with the coveted Hutzler Award in 2009, which is AAHU’s highest honor. Ron and his wife Karen have been married for 28 years. They have three children: Laura, 40, Steven, 38, Ian, age 23 and three grandchildren, Addie and Cooper, age 11 and Callen age 5.

Gabe Barrera

Jaime Deleon

Ryan Johnston

Kaylie Curington


  • Raul E
    As a TWFG customer for almost 10 years, I can honestly say that Marilyn & Jaime have been really GREAT to deal with for all of my insurance needs … Home, Auto & Motorcycle. On those rare occasions when I needed claims filed or vehicles changed out on my policies, I have always received nothing but the BEST SERVICE possible! I have recommended them to many people that seem to have been over-paying elsewhere, and they came away with a pleasant experience as well. TWFG ROCKS!
    Raul E
    Round Rock, TX

The Proof Is In The Policy Holder